- What are my payment options?
We accept Visa Card, MasterCard, American Express Credit Card and Diners Club Credit Card.
Customers can also pay via Instant EFT. Instant EFT payments are processed securely via SID Instant EFT which is a South African, safe Instant EFT solution.
We also offer the facility to pay via MasterPass which is a digital wallet service that makes online shopping safe.
How does MasterPass work?
Customers simply visit their device's app store, download the app, register, load their credit, debit or cheque cards and delivery and billing address details and begin shopping.
- How can I get an invoice for my purchased products?
There are two ways of requesting an invoice for your purchased products:
- As a registered customer, you can request an invoice for your purchased products when you log in and click on "my account" under the main navigation bar. On the "My Account" page you click on "Order History". On the "Order History" page you can request an invoice for your purchased product by clicking on the "Request an Invoice" button.
- Contact us directly with your order reference number via email@example.com and request an invoice for your purchased products
- Why do some products include VAT and others not?
Similar to our physical market, our online shop is a market place where the ownership of the products displayed lies with our online suppliers. Some of our online suppliers are VAT registered while others are not. Whether a supplier is VAT registered or not will be displayed in the checkout process as well as in the order confirmation email.
- Can I also collect my order from the Market?
If you prefer to collect your order from the Market instead of having it delivered to you, you can select "Collection from the Market" during the checkout process. The Market will notify you as soon as your ordered products are ready for collection. Collection days are Mondays to Saturdays 8am to 3:00pm.
- When will I receive my ordered products?
Delivery times are centred around our market days held on Thursdays and Saturdays.
All online orders received by the Market from Wednesday 12 noon to Friday 12 noon will be dropped off by our suppliers on the next Saturday market day and despatched to the courier service on the following Monday.
All online orders received by the Market from Friday 12 noon to Wednesday 12 noon will be dropped off by our suppliers on the next Thursday market day and despatched to the courier service on the same day.
Depending on the area the courier service takes one to five working days to deliver your ordered products to you.
- What happens if my order contains products that are available immediately as well as products that are on order that will still take some time to be hand-made for me?
Selecting Delivery during the checkout process:
If your order consists of products that are in stock and available immediately and products that are on order and need a certain amount of time to be hand-made personally for you, we will wait until we have received all ordered products from our online suppliers before we send them to you.
In such a case, if you want to avoid a longer waiting period for the products that are available immediately, we recommend that you create and send separate orders, and be aware that each order will include a separate courier fee. For instance, you send one order containing the products in stock and available immediately, and another order for the product that will be hand-made for you and needs a certain amount of time to be ready for delivery.
Selecting Collection from the Market during the checkout process:
If your order consists of products that are in stock and available immediately and products that are on order and need a certain amount of time to be hand-made personally for you, the Market will contact you to discuss your preference of waiting for all products to be delivered and then collecting the entire order, or making two collections as the products become available for collection.
- What is the cost of delivery?
The cost of delivery depends on the delivery address. Local deliveries within Johannesburg come with a delivery fee of R50, sourounding areas like Pretoria, Centurion or Heidelberg will be charged at R65, main centres like Durban or Cape Town lie between R80 and R90, rural areas will be charged at R150. The courier fee will be displayed in the checkout process before your payment. Delivery fees are subject to change.
- Do you deliver overseas?
Currently, we do not offer delivery outside of South Africa in our checkout process, however we are happy to quote you on an individual basis. Please contact us directly via email to firstname.lastname@example.org and let us know which products you would like to purchase and we will quote you a delivery fee.